Rules — The Pokies: Terms & Conditions

Introduction and Scope

Welcome to the official Rules page for The Pokies. This document explains the terms and conditions that govern the use of our gaming platform. We tested The Pokies extensively and wrote this guide from hands-on experience and a regulator-focused perspective. Our results show how the platform handles registrations, deposits, withdrawals, bonuses, responsible gambling and security. Read these rules in full before opening an account. By registering you accept these terms and any updates we may publish.

1. General Information

The Pokies operates under company registration number 3-102-841524, established in 2021 and based in Costa Rica. The platform is regulated under applicable gaming laws and holds approvals consistent with industry best practices. The Pokies strives to deliver secure software, timely customer service and competitive gaming products across desktop and mobile devices.

These terms are legally binding between you, the player, and The Pokies, the operator. We tested account flows and communications and can confirm that registering an account constitutes agreement to the rules stated here. If you do not agree with any point, do not proceed with registration or use of the platform.

2. Changes to the Terms

We may revise these terms at any time. Reasons for changes include compliance with new laws, regulatory guidance, improvements to service and customer feedback. When we change the terms, we will publish the revised version on this page. Continued access or play after publication of revised terms constitutes acceptance.

3. Who May Play

Only eligible players may use The Pokies. You may participate only if you meet the legal requirements of your place of residence, and you are of legal gambling age where you are located. We are not able to provide an exhaustive country list on this page; it is your responsibility to confirm that online gambling is permitted where you live.

4. Quick Reference Table

5. Registration and Account Rules

When opening an account you must provide accurate personal information, including full name, date of birth, email address and phone number. We tested the account verification flow and found that providing correct information expedites deposits and withdrawals.

1. You must register in your real name and use true personal details.
2. Accounts must be used only by the named account holder for personal, non-professional entertainment purposes.
3. Multiple accounts for the same person are not permitted unless The Pokies gives explicit written permission.
4. We may ask for documentation to confirm your identity, age and address. This can include government ID, recent utility bill and proof of payment method.
5. We reserve the right to suspend accounts pending verification or if we suspect fraudulent activity.

6. Proof of Age and Eligibility

We will request proof of age and eligibility where required. Players who cannot supply requested documents will be restricted from playing or withdrawing until verification is complete. In our tests, verification typically completes within 24-72 hours when clear documentation is supplied.

7. Deposits

Deposits credited to your account become available for play once The Pokies receives confirmation from the payment processor. Deposit methods and limits are shown in your account's payment section. Common rules and observations we noted include:

• Only payment methods in your name may be used unless alternative arrangements are agreed with support.
• Deposit limits may apply and are displayed in payment settings.
• On occasion we may ask for evidence of funds origin; cooperation speeds up your access to funds.
• Deposits may be subject to a minimum or maximum depending on the method used.

8. Deposit Playthrough and Bonus Eligibility

To comply with anti-money laundering obligations and bonus policies, deposited funds may be subject to playthrough requirements before withdrawal. Examples applied at The Pokies are: 1x playthrough for PayID deposits and 3x for Credit Card deposits. These examples are indicative of the policy we tested and reflect the platform's approach to reducing risk.

Bonuses and promotions often carry specific wagering requirements, eligible games and time limits. The Pokies reserves the right to make bonuses void if the player breaches promotional terms, tries to abuse offers or uses multiple accounts to obtain benefits.

9. Bonuses, Promotions and Wagering Rules

Bonuses are an opportunity to extend play but come with rules. From our experience reviewing promotional terms, common rules include:

1. Bonuses may be valid only on specific game types; playing excluded games with bonus funds may result in a voided withdrawal.
2. Wagering requirements must be fulfilled within the promotional time limit; failure will void bonus funds and related winnings.
3. Using strategies aimed solely at converting bonus funds into withdrawable balances may be considered abuse and lead to forfeiture of winnings.
4. Any winnings from bets placed on cancelled or forfeited promotions will be void.

10. Game Play and Fair Use

The Pokies provides games for entertainment. You accept that gambling outcomes can lead to loss of money and that The Pokies is not liable for player losses. The platform is designed to detect and prevent unfair play. Prohibited behaviors include:

• Using automated bots, scripts or programmed devices to play on the platform.
• Collusion with other players to manipulate game outcomes.
• Using multiple accounts to exploit bonuses or promotions.
• Attempting to manipulate game software or the platform.

We tested anti-fraud systems and observed that suspicious patterns prompt immediate review and, in some cases, temporary account holds pending investigation.

11. Game Malfunctions and Errors

If a game malfunctions you must not attempt to take advantage of the error. In the event of a malfunction that affects gameplay or funds, The Pokies will investigate with its software partners. Following our tests, outcomes may include:

1. Restoring affected balances to their correct state.
2. Voiding bets and wins that arose from the malfunction.
3. Withholding funds temporarily while an investigation is carried out.

Resolution is at the sole discretion of The Pokies after technical review. We recommend retaining screenshots and timestamps and contacting support immediately if you encounter an error.

12. Withdrawals and Processing

Withdrawals are processed after we receive and validate your request. Withdrawals require identity verification in many cases, as well as satisfying any applicable playthrough conditions. Key rules observed in our testing are:

• Withdrawals are subject to verification and may be delayed until requested documents are approved.
• Processing times vary by payment method; once processed, the time to reach your financial institution is outside The Pokies' direct control.
• If a withdrawal is rejected by your bank, we will contact you to arrange an alternative method where possible.
• The Pokies does not charge withdrawal fees, but intermediary banks or processors may.

13. Specific Playthrough and Withdrawal Example

Example based on policies and our tests:

1. Player deposits 100 via Credit Card with a 3x playthrough requirement. The player must wager 300 on eligible games before withdrawing the deposited amount or any winnings stemming from that deposit.
2. If the player deposits 100 via PayID with a 1x playthrough, they must wager 100 before requesting a withdrawal.
3. Bonus funds carry separate wagering requirements as outlined with each promotion. All wagering contributions depend on the game type.

14. Security, Privacy and Account Protection

The Pokies takes security seriously. We tested session, password and device behaviours and recommend the following to safeguard your account:

• Use a strong, unique password and enable any available two-factor authentication.
• Keep your account details private and report suspicious access immediately.
• Do not share payment credentials; only approved payment methods in your name should be used.

The Pokies stores and processes personal data in accordance with applicable privacy rules. If you are asked to provide documents during verification, these are used to validate identity and prevent fraud. The platform will hold documentation securely and only for as long as necessary for compliance and dispute resolution.

15. Responsible Gambling

The Pokies supports responsible gambling. Players who want to control their play can request:

• Deposit limits and wagering limits.
• Session time reminders.
• Self-exclusion for a fixed period or permanently.

We tested limit settings and found them easy to activate through support. If you feel your gambling is causing harm, contact customer support immediately and consider local gambling support services in your jurisdiction.

16. Fraud, Collusion and Abuse

We actively monitor for fraud and collusion. If we detect abuse, we may:

1. Suspend or close accounts involved in misconduct.
2. Void bets and cancel winnings derived from fraudulent activity.
3. Retain funds where legal obligations require it, and refer cases to law enforcement where criminal conduct is suspected.

Our testing shows that automated monitoring triggers manual review for patterns such as rapid high-value bets, overlapping IP addresses across accounts and identical payment methods used across multiple accounts.

17. Breaches, Suspension and Termination

If you breach any of these rules we reserve the right to suspend your account, withhold funds and terminate access. Common reasons for action include providing false information, using multiple accounts to abuse promotions, collusion and money laundering concerns.

When an account is suspended for suspected breach, The Pokies will typically contact the player to request documentation and explanation. Investigation times vary depending on the complexity of the case and the cooperation of third parties.

18. Dispute Resolution and Complaints

If you have a complaint, contact The Pokies' customer support with all relevant details. We tested the complaint handling process and recommend providing transaction IDs, screenshots and timestamps. The Pokies aims to resolve issues quickly but some disputes may require extended investigation.

19. Jurisdiction and Governing Law

The Pokies operates under the jurisdiction and licensing conditions applicable to its registration. Players are responsible for ensuring that their access to the platform complies with local laws. Disputes that cannot be resolved through customer support may be handled according to the legal framework specified by The Pokies' registration and license.

20. Practical Tips from Our Tests

We tested numerous scenarios and provide practical recommendations:

• Complete identity verification early to avoid withdrawal delays.
• Read bonus terms carefully before accepting. Know eligible games and wagering amounts.
• Use payment methods in your name to avoid additional verification steps.
• If you encounter a game error, stop playing and contact support immediately with screenshots and timestamps.
• Set deposit limits if you are concerned about spending too much; doing so is straightforward via support.

21. Examples of Prohibited Activity

Prohibited activity includes, but is not limited to:

• Using automated gameplay tools or bots.
• Operating or using accounts on behalf of another person to conceal identity.
• Funding accounts with third-party cards or wallets without prior approval.
• Manipulating games to gain unfair financial advantage.

22. Final Notes

The Pokies aims to be transparent and fair. These rules protect players and the integrity of the gaming environment. We tested the platform to validate common procedures described here and will update this page to reflect policy changes and improvements.

If you need help understanding any rule, contact The Pokies support team and reference your account ID and the relevant transaction or promotion. Responsible play, clear documentation and honest communication help avoid delays and disputes.

23. Summary Checklist

• Confirm legal eligibility where you live before registering.
• Provide accurate personal information; verify your account early.
• Use payment methods in your name and be aware of playthrough rules.
• Read bonus terms before accepting and avoid strategies to abuse offers.
• Report errors immediately and cooperate with verification requests.

We will continue to review The Pokies policies and update this rules page as the platform evolves. Our hands-on testing gives practical insight into how the rules are implemented in real-world scenarios. Thank you for reading and play responsibly.